Some of the world’s most successful brands credit their success to their customer-centric culture. In the hospitality space, improving the guest experience is more important now than ever. Now, because we at Hotelogix firmly believe in the “What is measured is managed” mantra, we think it would be best if we took a statistics-based approach on this blog to show you how convincing the case is. Here you will find 5 tips with relevant statistics that will lead you to try your niche.
That’s right! Treating hotel guests the way they should be can bring you more business. Because that is what people expect! And for hotels, it starts even before check-in! From the moment they begin their search for a hotel, you should stand out for them. Their involvement with you must be consistent across all points of contact – be it in the discovery phase, the reservation phase, before arrival, during check-in, during stay, at check-out and after departure.
You cannot promise them the stars of your description online and then give them less during the other stages. Be modest in your approach – OK, but be honest with your service. Genuine service will always translate into more satisfaction. Or if you think it’s an elaborate and personalized experience for hotel guests, go ahead and get discouraged with it. The point is, do it consistently throughout your journey with you. Because, as we have seen, if it seems right, they will give you the business.